Help Desk

TRANSFORMATIONAL IT SOLUTIONS

We've got you covered every minute of every day.

Our award-winning 24/7 Service Desk solutions based on ITIL methodology have made us an industry-leading Help Desk provider.

We own the process from start to resolution, and ensure that no matter the issues severity, we are putting the customer and their needs first.  Our aim is to solve every problem from the first call, and following up to provide the highest level of service. We also provide on-site solutions from our multiple U.S. locations, or provide hybrid solutions for our international clients.

Why customers choose our award-winning help desk

  • First Call Resolution rate of over 82%.
  • Industry leading low turnover ensuring that our team is familiar with the customer’s environment and infrastructure.
  • Expertise and certification in Microsoft, Cisco, VMware, HP, Dell and other technologies.
  • World class ticketing and monitoring systems.
  • 24/7 U.S.-only support and hybrid global support model.

Service Desk Support Areas

Remote Takeover (RTO)

Ticketing System

POS Support

Hardware Troubleshooting

Software Support

Mobile and BYOD Support

Logistics Support

Vendor Management

Employee Service Center

24/7 US Based or Global Support

Bilingual Support

White Labeled Support Services

Scroll to Top